Business Phones Systems     

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Ascom / Aastra Computer Telephony Integration 

Integration of telephone and computer turns the Ascotel IntelliGate system into a universal digital communication medium. Our new Procall for Ascotel allows for full integration with Microsoft Outlook and Exchange across a network of users for screen dialling, caller details "pop-up" when telephone rings plus on screen indication of which of your colleagues are currently on the phone or out of the office.

   

Smartphone CTI -
Computer Telephony Integration for Call Centres



Introducing Aastra's latest Communications Management solution designed specifically for the small call centre environment. It enables inbound and outbound screen popping, address book, call history viewing, extension status and much more - all from an easy access tray menu. Managing call handling with CTI enables you to streamline how your agents work, creating a faster, more personal service. Saving seconds on each call can dramatically reduce company overheads. However, to achieve these goals, your supervisors and system administrator need accurate and current information on call patterns and response efficiency. SmartMonitor provides a wealth of useful real time information for managers. Since call flows and other metrics are charted in real time, analyses and decisions can be made on the spot.

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All Aastra phone systems...

                

Phone Systems/ products

Ascom / Ascom phone systems

Oak phone systems

Inter-tel phone systems

Avaya phone systems

Callview phone systems

Call logging (Tollring)

Panasonic phone systems

Network cabling

 

 

 

 

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