Call management is the process of monitoring, analysing and controlling all aspects of a telecommunications voice and data network.

Tollring Call Management Systems comprise hardware and software designed to extract, store and analyse information from a phone system. This typically means logging and reporting on data which is produced by a PABX.

The Tollring TMS system uses an intelligent data collection unit (DCU) to collect call records in real-time. This DCU is connected to a non-dedicated PC, which will run the Tollring TMS Software.The software suite provided with the system has a number of functions. One of the modules allows the user to download the data to a PC or server from one local and/or several remote data collection units. This data is added to a monthly file for the reporting module to analyse. This reporting module, allows the user to run a broad range of analysis reports. Using this software a user can do anything from producing simple reports for extension billing of internal clients, to running analyses on the performance of operators or even the phone system itself. The software is available as a 32bit version (running on Windows 95/98/Me/NT or 2000).