Business Phones Systems  

Callview CTI

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Callview CTI phone systems

Callview, the Computer Telephony Solution, provides the link between the two most powerful business tools, the computer and the telephone, formulating a seamless and automated technological partnership.

Callview Multi-Media Gateway

Callview Multi-Media Gateway is the heart of the Callview system. This module is required regardless of which other Callview modules you purchase.

Callview Navigator

Callview Navigator will automatically route calls based on information in your database. Customers get routed to their account manager, while bad debtors get routed to accounts. Customers get a better, faster response whilst you save on telephone staff time and cut out wasted call handling by your operational staff.

Desktop Wallboard

Desktop Wallboard brings real time business performance information to the individual user or team leader's PC screen to provide the empowerment needed for optimum operational efficiency.

Callview Wizard

Callview Wizard provides a comprehensive and powerful report generating tool to enable the user to produce reports on the precise information that they require as often as they need it.

Callview Wizard MIS

Callview Wizard MIS is a sophisticated Business Management Tool. It is designed to give both the power to better manage your telephony traffic and vital information to get the best from your key staff members.

Callview Wizard ACD

Callview Automatic Call Distribution (ACD) module allows a manager to monitor a team of telephone sales or help desk staff, receiving or making calls with real time screen displays. This maximises every minute paid for, cutting waste from idle chatter, instantly showing poor selling skills or a need for training. Even lost calls are indicated as they happen.

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