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Computer Telephony
Applications...
Dial, answer, conference and forward calls by using your computer keyboard or mouse.
The
Powerful Benefits Of Advanced Customer Call Handling
Customer satisfaction soars when their calls are handled smoothly, promptly
and are directed to the right person for the information they need. The unique
user interface of Attendant Console provides access to the information and
features you need to ensure a state-of-the-art customer experience.
This powerful software also provides seamless integration between your
computer and telephone so that you can work on your usual computer
applications and handle phone calls quickly using your mouse or keyboard. When
combined with a Computer Telephony-compatible database or contact management
software, Attendant Console can also bring significant customer information
right to your screen while you are handling a call. Additional features are
available through key codes or up to 40 user-programmable shortcuts, which can
be displayed on screen.
Instant
Messaging Boosts Productivity
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Even If You Don't Have A Full-Time Receptionist
Attendant Console creates a user-friendly call processing
environment, allowing operators - or anyone else in the office - to quickly
and efficiently process and route calls. Offices without a dedicated
receptionist will benefit from these robust multi-tasking capabilities because
anyone can answer the phone and handle a call without undue interruption from
their work. Specific messages can be communicated to callers (out of the
office, on holiday until the 15th) based on your co-workers' alert messages
displayed on the system. In busy networked offices that do have a dedicated
receptionist, productivity will rise because of Attendant Console's ultra-fast
call routing. Because Attendant Console works in a multi-node configuration,
and each node is connected to your Axxess call routing system, you know the
status of everyone on the system.
Whether they're in London, Manchester or on the next floor of your building,
you know what's going on with everyone's phone.
Features
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Seamless
integration between your computer and telephone
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Caller
Name, Information and History screen pop
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User-Friendly
Interface
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Desktop
DSS with real-time station status display
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User-programmable
function keys and short-cut buttons
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'Hot
dialling' for faster calls and transfers
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Customisable
Settings
Benefits
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No
more switching back and forth between phone and computer to do your
work - answer your phone on your PC
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Shorten
calls by 10 to 45 seconds with increased customer satisfaction
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Fast
transfers, including split functionality
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Fast
transfers, including split functionality
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Dramatically
increased productivity and efficiency
Installation
Requirements
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Axxess
5.1 or Windows NT-based Axxess 5.1 CPU
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System
Open Application Interface (OAI) premium features enabled on all
nodes
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System
OAI events
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TCP/IP
Connection via:
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System
OAI switch transceiver (converts RS-232 to TCP/IP) connecting to
RS-232 System Serial Port on Axxess or
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Direct
TCP/IP System OAI connection to Windows NT-based Axxess 5.1 CPU or
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Direct
TCP/IP System OAI connection to System OAI Gateway connecting to a
multi-node Axxess
Requirements
For Attendant Pc Hardware
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Axxess
Digital Phone
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Pentium
CPU (200 MHz or higher recommended)
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32
MB RAM
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800x600
monitor resolution (1024x768 recommended) Software
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Microsoft
Windows 95/98/ME/2000 or NT (version 4.0 with Service Pack 3 or
later)
Contact
form
Back
to all Computer Telephony Applications...
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Phone Systems/
products
Ascom / Ascom
phone systems
Oak
phone systems
Inter-tel
phone systems
Inter-tel
computer telephony applications
Inter-tel
Axxess system
Avaya
phone systems
Callview
phone systems
Call
logging (Tollring)
Panasonic
phone systems
Network
cabling
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