Business Phones Systems  

Inter-tel IP Telephony

Inter-tel IP Telephony...

 IP Telephony overview

Today's business communication needs demand anytime, anywhere connectivity pushing the limits of collaboration well beyond company walls. The desire to create the virtual office utilizing an enterprise landscape with new collaboration and mobility tools is a key driver to achieving operational success. IP communications provide organizations with a wealth of options that impact the way you communicate internally and externally. The challenges once posed by multiple office locations, mobile professionals, partners and suppliers have become negligible.

Flexible IP Solutions

Axxess® Converged Communications Platform unifies the varying technologies you leverage, such as wireless, cellular, LAN/WAN, Internet and PDA into a harmonious enterprise. With analog, digital, wireless and Voice over IP (VOIP) built into the same platform, you have the power to choose from a variety of solutions—at a pace that's right for your organization. Whether you want to blend traditional and IP solutions or deploy full IP, Inter-Tel offers a collection of applications and endpoints that will enable you to harness the power and benefits of Voice over IP. Whichever avenue you choose, you'll have peace of mind in knowing you will not have to sacrifice functionality. The Inter-Tel Converged Communications Platform is designed to preserve traditional capabilities, while delivering the benefits offered by new and emerging technologies

Connecting Locations Together to Act as One

Seamlessly connecting multiple locations together has never been easier or more cost-effective. The Inter-Tel Converged Communication Platform is designed around a distributed open architecture for maximum efficiency and reliability. Whether you have 3 sites or 60, all of your locations can interact in a completely seamless fashion over your IP data network.

Seamless connectivity via Inter-Tel solutions means your employees can work more closely and your customers can be handled more efficiently. Everything you can do in one location can be done between geographically dispersed locations. All of the advanced features of the Inter-Tel Converged Communications Platform, such as Automatic Call Distribution (ACD) hunt groups, call center applications, paging zones, centralized attendants and tightly integrated voice mail remain in place even when you are networking over IP. To initiate, transfer or conference a call, you simply dial an extension. And, you can reduce expenses by eliminating intra-company long distance telephone charges. By leveraging refined voice compression and echo cancellation, your calls will take up minimal space on your data network and your end users won't even know you are doing it.

A Centralized Phone System with Phones Worldwide

By using Inter-Tel's IP Resource Card (IPRC) or IP Networking Module as part of your communications solution, your phone system is everywhere you want it to be. With feature-rich, IP-based endpoints, such as Inter-Tel's Model 8660 and IP SoftPhone, your data network connects with your remote employees, satellite offices and warehouse facilities as if they were all in the same building. Because IP phones are fully integrated with Inter-Tel's Converged Communications Platform, users anywhere have access to the functionality of the phone system such as transferring calls, conferencing, accessing voice mail, record-a-call and much more. Even call center agents working off-site do not sacrifice functionality. They can be part of hunt groups or call routing patterns, and supervisors can monitor their calls as if they were in the office. Additionally, the Model 8660 and IP SoftPhone eliminate the need for a separate phone system in each location; and they provide you with functionality, mobility and flexibility like you've never experienced.

The IPRC is a multipurpose card for IP-based communications. Controlled through software, the IPRC can be used in three ways. The IPRC can help you transparently network thousands of locations without the need for a separate gateway. Or, with a different software configuration, the IPRC connects IP endoints and remote IP gateways.

Standard-based Connectivity

Inter-Tel is committed to delivering standards-based IP telephony solutions. The Inter-Tel Converged Communications System uses standard Media Gateway Control Protocol (MGCP) to communicate with third-party gateways. This allows Call Processing to use remote gateways, with a connection to the PSTN, as access points for inbound and outbound call functionality. MGCP also provides local dial tone and 911 capabilities to remotely-deployed IP phones. Additionally, trunk interfaces can be deployed remotely, without a PBX.

Inter-Tel's SIP (Session Initiation Protocol) Server provides a foundation for standards-based communications within a converged IP environment. SIP allows Call Processing to communicate with products, such as the Cisco 7960 IP Phone, Cisco voice-enabled routers, Windows® XP, Microsoft Passport® network and a series of upcoming Inter-Tel SIP-enabled IP phones. Inter-Tel's future support for standard protocols protects your investment and provides you with the flexibility needed to communicate more effectively.

Increase Customer Care by Voice-Enabling your Web Site

For your e-commerce business, Inter-Tel offers Talk to Agent®. Talk to Agent enables you to turn your Web-browsing customers' multimedia PCs into phones. By adding voice calling to your Web site, you're able to increase revenue and customer care by providing a link to your sales, service and support departments. Plus, you can reduce operational costs by detouring costly toll-free lines. It's a great way to improve support levels, increase e-commerce effectiveness and enhance the overall communications between you and your customers.

Connecting Mobile Professionals

Unite your mobile and remote associates with Inter-Tel's Unified Communicator™ and IP SoftPhones. Unified Communicator enables your mobile and remote associates to have full control of their Inter-Tel endpoints from virtually anywhere through multiple user interfaces including: speech recognition, touchtone, PC Web browser and Wireless Application Protocol (WAP) devices such as cellular phones and handheld computers (PDAs). You can also forward calls to cells phones, pagers, voice mail and alternate numbers so important matters can be handled anytime, anywhere. Increase your efficiency with access your Personal Address Book and the System Directory, control your availability and location, check availability of fellow associates and initiate calls from a Web browser or WAP-enabled device. Additionally, Inter-Tel's IP SoftPhone makes mobility hassle-free by enabling you to access advanced features of the Inter-Tel Converged Communications System, such as transferring calls, conferencing, accessing voice mail, record-a-call and more—from virtually anywhere!

The Voice of the InternetSM

When you're ready to deploy IP telephony, you can rest assured that voice technology has always been one of Inter-Tel's highest development priorities—and Voice over IP products are no different. Although IP networks can vary in quality, the IP Telephony devices developed by Inter-Tel are designed to be as tolerant as possible to these conditions. In fact, the Model 8660 is one of the few IP phones in the industry that was explicitly designed for Internet applications.

InterPrise® Gateways

InterPrise gateways help you connect remote office locations and facilities into a single, cost-effective IP network. InterPrise gateways deliver reliable, high-quality voice and data communications to small branch offices, as well as main corporate facilities. As a result, you will be able to eliminate costly intra-company long distance telephone charges. Additionally, InterPrise gateways can also help you provide a personal touch to your Web site with Connectivity Manager Talk to Agent. Inter-Tel offers two InterPrise solutions

Inter-Tel's IP Networking Module The Inter-Tel IP Networking Module allows you to easily migrate to IP networking. The IP Networking Module accepts voice transmissions from your Inter-Tel Converged Communications System, converts it into data (VoIP) and transmits real-time voice alongside your organization's computer traffic, such as e-mail. As a result, you'll eliminate costly inter-office long distance telephone charges. Instead, you'll pay a flat rate for both voice and data communications between facilities. In addition to cost savings, you'll make it easier for employees and customers alike to access your information, products and services—regardless of geographic location.

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Back to all Inter-tel IP Telephony products...

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