Callview Netlink

Callview Netlink brings scheduled reporting and publishing to the Wizard RT and Wizard range of modules. With Netlink you can extend your reporting beyond the desktop, viewing reports and real-time information in a web browser, or on your WAP phone.

Netlink provides many advanced features, including:

•  Scheduled Reporting in Callview Wizard, MIS, and ACD.

•  Batched Printing of reports.

•  Web and WAP Publishing.

•    E-mailing Reports.

Callview Client

Callview Client provides both inbound and outbound screen popping of calls and e-mails. Screen Popping is where a caller's details are displayed in your company database before you even answer or make a call. A call is identified by either DNIS (Dialled Number Identification Service) or CLI (Caller Line Identity, sometimes known as "Caller ID"). This information is then matched against your company database, and the appropriate record displayed.

Callview Wizard RT

Wizard MIS and ACD come with the real-time reporting tool, Wizard RT. This enables you to view statistics for today in real-time, as well as monitoring what individual agents are doing, and how they are performing.

Direct Station Selector

A new feature of version 3.1 enables Desktop Wallboard to display either wallboard statistics, DSS buttons, or both.

Several DSS buttons can be displayed simultaneously, enabling the user to quickly see the status of their colleagues; whether they are on a call, or in unavailable, or free.

Media Blending

• Route messages as you would route calls. 

• Send intelligent auto replies. 

• Bar all forms of media. 

• Automate lost call callbacks. 

• Keep your existing e-mail software.

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